Helpdesk

Installation instructions

1. Download the ZIP archive with the software files, extract the files and upload them to your server. Any FTP client will do, or, you can upload the archive to the server and decompress it there.
Note: Make sure to use Binary transfer mode during upload.

2. Create an empty MySQL database and add a user to this database. Database user should have full rights because the script will use this user’s parameters to populate the database with tables and data.
Note: We recommend making a backup copy of your website database at least once a month, to be on the safe side.

3. Set 0777 permissions to following directories:

/application/views/default/sets/*
/temp/*
/uploads/*

* means recurse into subdirectories and apply to directories

Note: You will also be prompted to change file permissions to files /application/config/install.php, /config.php along the way. Click ‘Refresh’ when you are done to update the info.

4. Go to http://www.yourdomain.com/ (where www.yourdomain.com is your domain name connected to the server). You will be taken to the installation page.

5. Read the license agreement and click ‘I agree’ if you agree.

6. Indicate your FTP access details (host, user and password) and click ‘Next’ to continue.

7. The next step is to indicate database access details. Click ‘Next’ to continue.

8. Next comes languages installation. You can select default language here. At least one language version is required.

9. The system will start the installation.You will be asked to indicate your order number (if you are not sure about it, contact us in live chat or in helpdesk).

Fill out administrator details. It will be your future login and password to authorize on the site, plus your name and email that will be used for correspondence with site members. You will be able to edit this information at any later point.

Add SMTP server details.

Sit back and enjoy while the script completes the installation.

Finally, you will be asked to set up cron file.

Make sure to indicate correct path to PHP. On our test server it is /usr/bin/php. Contact your server administrator to find out the path on your server.

Click ‘Finish’. Your site is installed and ready to be configured.